Do you tend to follow a system, read from a script or do you prefer spontaneity and going with the flow? Consider these two quotes: "The best way to achieve success is to have a system and follow it and "It is infinitely better to achieve the desired result than to follow a rigid system and come up short." In the business world we often choose between one of these two camps. It’s a matter of preference but whichever path you choose, there are potential pitfalls.
For those who follow a system, the benefits are clear. The path has been created, it is well illuminated and it's easy enough to reach out to others who are walking it, in case you need support or guidance. The tried and true is a comforting approach to take but:
For those who choose spontaneity over script the benefits are also clear. You tend to reject rigidity, rely heavily on instinct and lean more to the side of risk-taking. As such, spontaneity serves you very well. But you too have a few things to watch out for:
Whether you read from a script, walk a narrow path or move with the wind, keep in mind that not everyone will respond in the way that you would hope. Your ability to listen to the needs of your customers and to adapt, to flex and to accomodate is critical to your success.